Company Documentation
LiveChat
Real-time conversation handling for company and SaaS support channels.
Sidebar: SupportRoute: /dashboard/livechatISP AdminTechnicianSupport
What It Does
Manages inbound conversations, agent presence, replies, ownership, and escalation across support channels.
Main Features
- Company and SaaS chat tabs
- Presence toggle and conversation queue
- Message timeline with quick reply
- Claim, close, and reassignment flow
Available Actions
- Toggle presence online/offline
- Claim conversation
- Send replies
- Close conversation
- Reassign conversation (ISP_ADMIN only)
- Create SaaS support conversation
Related Workflows
- Lead/support intake to claim-and-resolve workflow
- Escalation via reassignment and SaaS conversation creation
Dependencies
- LiveChat backend endpoints available
- Project members loaded for reassignment
- ISP_ADMIN role required for agent reassignment